ALL APPLICANTS MUST BE FLUENT IN ENGLISH AND MANDARIN.
We are looking for a friendly, energetic Dental Receptionist to join our practice. Straight Finish Orthodontics has been creating the perfect smile and building self-confidence for our patients since 2008. We emphasize on welcoming our patients to the Straight Finish Orthodontics family with open arms and getting to know them on a personal level. While we love creating amazing smiles, we're just as enthusiastic about the relationships that grow during treatment. Our team is busy, system-oriented and has a strong emphasis on delivering excellent customer service as well as offering a friendly, caring work environment.
Position Overview:
As the Dental Receptionist, you will be the first point of contact for our patients and play a vital role in ensuring a smooth and positive experience. Your responsibilities will encompass greeting patients, scheduling appointments, managing phone calls, handling administrative tasks, and assisting with patient inquiries. Join our growing practice and be part of an exciting journey towards excellence in orthodontic care.
Key Responsibilities:
- Warmly welcome and assist patients with a friendly and professional attitude.
- Schedule patient appointments, optimizing the orthodontists' schedules for efficiency.
- Handle incoming phone calls, addressing patient inquiries and appointment requests.
- Verify and update patient information, including insurance details.
- Maintain accurate patient records, ensuring compliance with privacy regulations.
- Confirm and coordinate patient appointments via phone, email, or text.
- Assist with billing, insurance claims, and payment processing.
- Keep the front desk area organized and presentable.
- Provide exceptional customer service, addressing patient concerns and needs.
- Collaborate closely with the orthodontic team to ensure a seamless patient experience.
Qualifications:
- High school diploma or equivalent; additional education or office administration certification is advantageous.
- Dental Receptionist experience preferred but willing to train the right candidate.
- Ability to speak Mandarin.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Proficiency in using office software and scheduling systems.
- Ability to multitask effectively in a busy office environment.
- Empathetic and patient-centered approach to customer service.
- Professional appearance and demeanor.
- Punctual, dependable, and a team player.
Benefits:
- Competitive compensation based on experience.
- 401K.
- Paid-Time Off.
- Paid Vacation/Holidays.
- Paid training.
- Paid lunch hour.
- Employee discount.
If you are enthusiastic about delivering exceptional customer service, enjoy working in a collaborative team setting, and are excited about being part of a thriving orthodontic practice, we encourage you to apply. Please submit your resume and a cover letter highlighting your qualifications and enthusiasm for this role.
Our orthodontic practice is committed to fostering diversity and inclusivity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Be the welcoming face of our growing orthodontic practice in Brooklyn, NY, and help us create confident smiles. Apply today for the Dental Receptionist position and be a part of our exciting journey.